Taylor Williams brings a unique perspective to the home financing process. With a strong foundation in mortgage operations and loan processing, she understands both the technical details and the personal milestones involved in buying a home. Now, as VP of Mortgage Lending, Taylor leverages her end-to-end knowledge of the loan process to guide clients with clarity, care, and confidence.


Based in North Carolina and also serving Maryland, Taylor works with homebuyers and homeowners to deliver mortgage solutions that align with their goals—whether it's a first home, a refinance, or a new investment. Her operational background allows her to anticipate and address potential challenges early, making the mortgage journey more efficient and less stressful for her clients.


Taylor is passionate about creating a positive, transparent experience, where every borrower feels informed and supported from pre-approval through closing. She's committed to making homeownership achievable and straightforward in today's dynamic real estate markets.


If you're looking for a loan officer who understands the full picture and puts your needs first, Taylor Williams is here to help you move forward—confidently and with Certainty.


Applicant subject to credit and underwriting approval. Not all applicants will be approved for financing. Receipt of application does not represent an approval for financing or interest rate guarantee. Refinancing your mortgage may increase costs over the term of your loan. Restrictions may apply.

VP of Mortgage Lending

Taylor Williams is your Raleigh local lender. As a loan officer at Certainty Home Lending, Taylor is committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact Taylor at (252) 596-0955 for more information!

Taylor Williams at Certainty Home Lending (NMLS #2664122)

Thank you for considering me to guide you through your home buying journey! At Certainty, we pride ourselves on providing the best customer service and exceeding your expectations of the mortgage process at every turn. From a complimentary pre-qualification through an on-time closing, I will be here to ensure confidence every step of the way.



Helping people realize the dream of homeownership is my passion. My experience and knowledge of the industry allows me to tailor each loan to meet the specific needs of each individual. Everyone's story is different, so no one loan will meet everyone's needs. My job is to find that perfect fit.



Buying a home can be one of the most important investments that we make. I am dedicated to making the process a positive and rewarding experience for you, and I welcome the opportunity to earn your business and your trust. Take the next step toward financing your home by clicking the "Apply Now" button now! You can also give me a call or send me an email to schedule some time to chat. I look forward to helping you finance your home.

Producing Branch Manager

Lexie Rodriguez is your Raleigh local lender. As a loan officer at Certainty Home Lending, Lexie is committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact Lexie at (910) 728-1604 for more information!

Lexie Rodriguez at Certainty Home Lending (NMLS #1901707)

EVP, Producing Divisional Manager

Chris Blount is your Raleigh local lender. As a loan officer at Certainty Home Lending, Chris is committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact Chris at (919) 215-2412 for more information!

Chris Blount at Certainty Home Lending (NMLS #94546)

Hi! I'm Karen Russo, and I started in the mortgage industry in 1986. Throughout my career, I have found a passion for helping people achieve their dream of homeownership. I am experienced in VA loans as well as first-time homebuyers. Since I have been in the mortgage industry so long, I love to share my knowledge of the mortgage loan process to help both buyers and the real estate agents that I work with. Eastern NC has a sweet spot in my heart because it is where I grew up and have lived the majority of my life. To this day, I still have a personal connection with family and friends from my childhood. What Sets Me Apart For the homebuyers I work with, I try to put myself in their position to understand their concerns and questions about buying a home and mortgage financing options. I feel that this helps me better understand the stresses of this process. Most of all, my goal is to make it as easy as possible. When it comes to the real estate agents that I work with, I do my best to partner with them to make the process of buying a home as simple as possible. I feel that I earn and keep their trust by being available whenever I am needed. Most notably, I strive to close the loans on time. It is very important to me that when I give them a pre-qualification letter, the deal will close as smoothly as possible.


*Applicant subject to credit and underwriting approval. Not all applicants will be approved for financing. Receipt of application does not represent an approval for financing or interest rate guarantee. Refinancing your mortgage may increase costs over the term of your loan. Restrictions may apply. Certainty Home Lending has no affiliation with any government agency.*

Karen Russo is your Raleigh local lender. As a loan officer at Certainty Home Lending, Karen is committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact Karen at (919) 988-0612 for more information!

Karen Russo at Certainty Home Lending (NMLS #80535)

Ben McElroy is your Raleigh local lender. As a loan officer at Certainty Home Lending, Ben is committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact Ben at (919) 636-2897 for more information!

Ben McElroy at Certainty Home Lending (NMLS #1253988)

With a career in mortgage lending that began in 2013, Miguel Sanchez is dedicated to helping individuals and families throughout Holly Springs, Raleigh, and the greater Triangle area achieve their homeownership and real estate goals. Fluent in both English and Spanish, Miguel provides personalized mortgage guidance to English- and Spanish-speaking homebuyers across North Carolina, helping make the home financing process clear, informed, and accessible.


Miguel takes the time to understand each client's financial situation and goals before helping them explore mortgage options that fit their needs. Whether working with a first-time homebuyer, a family purchasing their next home, a homeowner looking to refinance, or a real estate investor, he provides knowledgeable guidance and responsive communication from application through closing.


As a bilingual mortgage professional serving the Holly Springs and Raleigh real estate markets, Miguel is passionate about helping Spanish-speaking and Hispanic homebuyers better understand their home financing options and confidently navigate the path to homeownership. Being able to discuss the mortgage process in a client's preferred language helps create greater clarity and allows clients and their families to feel informed throughout one of life's most significant financial decisions.


Miguel also understands the importance of collaboration in today's competitive North Carolina housing market. He works closely with real estate agents, homebuilders, and referral partners throughout Raleigh and the Triangle to keep everyone informed and help create a smooth mortgage experience for their shared clients.


Known for being accessible, knowledgeable, and solutions-focused, Miguel strives to build relationships that continue well beyond the closing table. His goal is not simply to help clients secure financing, but to make sure they understand their options and feel confident in the decisions they make along the way.


Outside of mortgage lending, Miguel enjoys spending time with family and friends, getting outdoors, cycling, and tackling DIY home projects. His own appreciation for what a home can mean to a family strengthens his passion for helping others reach their homeownership goals.


If you are looking for an English- or Spanish-speaking loan officer in Holly Springs, Raleigh, Cary, Apex, Fuquay-Varina, or elsewhere across the Triangle and greater North Carolina, Miguel Sanchez is ready to provide personalized mortgage guidance centered around your goals.


*Applicant subject to credit and underwriting approval. Not all applicants will be approved for financing. Receipt of application does not represent an approval for financing or interest rate guarantee. Refinancing your mortgage may increase costs over the term of your loan. Restrictions may apply.*

Miguel Sanchez is your Raleigh local lender. As a loan officer at Certainty Home Lending, Miguel is committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact Miguel at (919) 701-5942 for more information!

Miguel Sanchez at Certainty Home Lending (NMLS #626390)

Raleigh

<footer class="certainty-footer-container">
      <div class="certainty-footer-container--inner">
        <div class="certainty-social-container">
          <div class="certainty-social-links">
            <a href="https://www.facebook.com/certaintyhomelending" aria-label="Facebook">
              <i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-facebook" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i>
            </a>
            <a href="https://x.com/certaintyloans" aria-label="X social media platform">
              <i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-twitter" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i>
            </a>
            <a href="https://www.instagram.com/certaintyhomelending" aria-label="Instagram">
              <i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-instagram" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i>
            </a>
            <a href="https://www.youtube.com/channel/UC71n7qB08iK-YHCbvtX5mLA" aria-label="Youtube">
              <i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-youtube" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i>
            </a>
            <a href="https://www.linkedin.com/company/certaintyhomelending" aria-label="LinkedIn">
              <i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-linkedin" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i>
            </a>
          </div>
        </div>
        <div class="certainty-links-container">
          <ul class="certainty-column certainty-logo">
            <li>
              <a href="https://www.certaintyhomelending.com/">
                <img src="https://images.contentstack.io/v3/assets/blt4bf507db5c9bc5ae/blte5f38d9d59eada41/65f229c10c744d47707bfeec/certainty-home-lending-logo.png" alt="Certainty Home Lending" width="204" height="99" />
              </a>
            </li>
          </ul>
          <ul class="certainty-column" aria-label="Your Mortgage">
            <h4>YOUR MORTGAGE</h4>
            <li><a class="certainty-bodyS" href="https://apply.certaintyhomelending.com/">Apply now</a></li>
            <li><a class="certainty-bodyS" href="https://login.certaintyhomelending.com">Sign in to your account</a></li>
          </ul>
          <ul class="certainty-column" aria-label="Lending Options">
            <h4>LENDING OPTIONS</h4>
            <li><a class="certainty-bodyS" href="/purchasing-a-home/">Purchase a home</a></li>
            <li><a class="certainty-bodyS" href="/refinancing-a-loan/">Refinance a loan</a></li>
            <li><a class="certainty-bodyS" href="/purchasing-a-home/home-renovation-loan/">Renovate your home</a></li>
            <li><a class="certainty-bodyS" href="/heloc/">Home equity line of credit (HELOC)</a></li>
            <li><a class="certainty-bodyS" href="/learning-center/calculator/">Mortgage calculator</a></li>
            <li><a class="certainty-bodyS" href="/find-your-loan-officer/">Find a loan officer</a></li>
            <li><a class="certainty-bodyS" href="/contact-us/">Branches near you</a></li>
            <li><a class="certainty-bodyS" href="/learning-center/">Resources</a></li>
            <li><a class="certainty-bodyS" href="/same-day-mortgage/" id="cdq_element_4" style="display: inline-block; margin-top: 0px; margin-bottom: 0px; padding-top: 0px; padding-bottom: 0px;">Same Day Mortgage</a></li>
          </ul>
          <ul class="certainty-column" aria-label="Company">
            <h4>COMPANY</h4>
            <li><a class="certainty-bodyS" href="/about-us/">About us</a></li>
            <li><a class="certainty-bodyS" href="/community-conection/">Community Connection</a></li>
            <li><a class="certainty-bodyS" href="/transparency-in-coverage/">Transparency in Coverage</a></li>
            <li><a class="certainty-bodyS" href="/learning-center/insights/industry-news/">Newsroom</a></li>
            <li><a class="certainty-bodyS" href="/contact-us/">Contact us</a></li>
            <li><a class="certainty-bodyS" href="/careers/">Careers</a></li>
          </ul>
          <ul class="certainty-column" aria-label="Legal">
            <h4>LEGAL</h4>
            <li><a class="certainty-bodyS" href="/accessibility/">Accessibility</a></li>
            <li><a class="certainty-bodyS" href="/privacy-center/">Privacy Policies</a></li>
            <li><a class="certainty-bodyS" href="/licensing/">Licensing</a></li>
            <li><a class="certainty-bodyS" href="/terms-of-use/">Terms of Use</a></li>
            <li><a class="certainty-bodyS" href="/sms-terms/">SMS Terms</a></li>
            <li><a class="certainty-bodyS" href="/notice-to-vendors/">Notice to Vendors</a></li>
            <li><a class="certainty-bodyS" href="https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/2611">NMLS Consumer Access</a></li>
          </ul>
        </div>
        <ul class="certainty-links-container certainty-links-container--mobile">
          <li><a class="certainty-bodyS" href="/about-us/">About Certainty</a></li>
          <li><a class="certainty-bodyS" href="/find-your-loan-officer/">Find your loan officer</a></li>
          <li><a class="certainty-bodyS" href="/purchasing-a-home/">Purchase a home</a></li>
          <li><a class="certainty-bodyS" href="/refinancing-a-loan/">Refinance a loan</a></li>
          <li><a class="certainty-bodyS" href="/renovate-a-home/">Renovate your home</a></li>
          <li><a class="certainty-bodyS" href="/careers/">Careers</a></li>
          <li><a class="certainty-bodyS" href="/sitemap/">Sitemap</a></li>
          <li><a class="certainty-bodyS" href="/contact-us/">Contact us</a></li>
        </ul>
        <div class="certainty-social-container--mobile">
          <div class="certainty-social-links">
            <a href="https://www.facebook.com/certaintyhomelending" aria-label="Facebook"><i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-facebook" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i></a>
            <a href="https://x.com/certaintyloans" aria-label="X social media platform"><i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-twitter" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i></a>
            <a href="https://www.instagram.com/certaintyhomelending" aria-label="Instagram"><i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-instagram" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i></a>
            <a href="https://www.youtube.com/channel/UC71n7qB08iK-YHCbvtX5mLA" aria-label="Youtube"><i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-youtube" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i></a>
            <a href="https://www.linkedin.com/company/certaintyhomelending" aria-label="LinkedIn"><i data-testid="font-icon" class="certainty-rc-font-icon rc-font-icon font-icons-social-linkedin" aria-hidden="true" style="font-size: 1.25rem" data-reactroot=""></i></a>
          </div>
        </div>      
        <div class="certainty-copyright-container">
          <div class="certainty-copyright-container--images">
            <img class="certainty-badge" src="https://images.contentstack.io/v3/assets/blt4bf507db5c9bc5ae/blt46013f5cd7fc82e1/65f231bd0c744d4a387bff24/equal-housing-lender.png" alt="Equal Housing Lender" width="46" height="47" />
            <img class="certainty-badge" src="https://images.contentstack.io/v3/assets/blt4bf507db5c9bc5ae/bltb28dc8aa02b7886c/65f231bd54369a7b51693a3a/AB-seal-horz.svg" alt="Better Business Bureau Accredidation" width="134" height="47" />
            <img class="certainty-badge" src="https://images.contentstack.io/v3/assets/blt4bf507db5c9bc5ae/blt0385c73657cafa3c/65f2323d0780b95bca61c06a/trustspot.png" alt="Trustspot Verified" width="101" height="47" />
          </div>
          <p>
            <a class="certainty-link" href="https://privacyportal.onetrust.com/webform/168096e5-faa8-4fdd-a479-992231adbdc1/9815a17a-8663-4622-9062-7d2e18e2040d" target="_blank">Do Not Sell or Share My Personal Information and/or Limit the Use of My Sensitive Personal Information</a>
          </p>
          <p>
            <a class="certainty-link" href="/tx-consumers/" target="_blank">Texas Consumers: How to file a complaint</a>
          </p>
          <p>
            <address>Guaranteed Rate, Inc. DBA Certainty Home Lending, NMLS 2611. For licensing information, go to: <a class="certainty-link" href="https://www.nmlsconsumeraccess.org" target="_blank">www.nmlsconsumeraccess.org</a></address>
          </p>
          <p>
            Headquarters: 3940 N. Ravenswood Ave. Chicago, IL 60613 - ph. (844) 615-2955
          </p>
          <p>
            <em>This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site.</em>
          </p>
          <p>
            <em>This is not a commitment to lend. Program restrictions apply. Certainty Home Lending’s policy is to treat all applicants and borrowers in a fair and consistent manner and without regard to race, color, religion, national origin, age (provided the applicant or borrower has legal capacity to enter into a binding contract), sex, marital status, disability, familial status, receipt of public assistance, or exercise of rights under the Consumer Credit Protection Act, or any other prohibited basis identified under state law.</em>
          </p>
          <p class="certainty-bodyXS">
            © 2026 Guaranteed Rate, Inc. DBA Certainty Home Lending. All Rights Reserved.
          </p>
        </div>
      </div>
    </footer>

6 Loan Officers Raleigh, NC