Certainty Home Lending Named A MortgageCX 2022 Best-in-Class Lender
Certainty Home Lending has been named a MortgageCX 2022 Best-in-Class Lender as the #1 Mid-Size Independent Lender in the Products and Costs category and has received Best-in-Class Lender Awards for 5 years running for exceptional customer service and premier technology. The MortgageCX Best-in-Class Lender Awards recognize only those lenders who have received outstanding ratings from the customers they served in 2022. Based on data gathered via STRATMOR’s MortgageCX program as well as MortgageSAT, a former joint offering of STRATMOR Group and CFI Group, the MortgageCX Best-in-Class Lender Recognition Awards serve as a stamp of excellence and quality.
“We are honored to receive recognition for incredible customer service, especially in a year where the mortgage industry faced tremendous headwinds. Customer Service is one of the core values at Certainty where we endeavor to treat every customer’s loan as our own. It’s very rewarding to have our customers validate that we are continuing to execute on our promise of ensuring confidence every step of the way,” said Jim Clapp, President of Certainty.
Award qualifications are based on 2022 customer feedback. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in a top score in a given category within their segment.
About Certainty
Certainty has been helping homebuyers and homeowners for over 20 years, with a focus on providing a simple mortgage process and unparalleled customer service. Whether you’re a first-time homebuyer or an experienced investor, our knowledgeable and accessible teams are here to guide you every step of the way.
Welcome to a simple mortgage process that saves time and allows you to purchase or refinance your home as quickly as possible.
“We are honored to receive recognition for incredible customer service, especially in a year where the mortgage industry faced tremendous headwinds. Customer Service is one of the core values at Certainty where we endeavor to treat every customer’s loan as our own. It’s very rewarding to have our customers validate that we are continuing to execute on our promise of ensuring confidence every step of the way,” said Jim Clapp, President of Certainty.
Award qualifications are based on 2022 customer feedback. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in a top score in a given category within their segment.
About Certainty
Certainty has been helping homebuyers and homeowners for over 20 years, with a focus on providing a simple mortgage process and unparalleled customer service. Whether you’re a first-time homebuyer or an experienced investor, our knowledgeable and accessible teams are here to guide you every step of the way.
- Quickly discover what you can pre-qualify for with our simple and secure Digital Mortgage Platform.
- Benefit from guidance from an experienced Loan Officer to explore our wide array of options and find the home loan that best fits your budget and lifestyle.
- Gain support from a team that has been recognized by our own customers as Best-In-Class for customer service and technology through MortgageCX.
- Stay in the loop through the entire process and feel safe with our eClose capability, signing 90% of your documents online before your closing appointment.
Welcome to a simple mortgage process that saves time and allows you to purchase or refinance your home as quickly as possible.